FAQs

Here are answers to our most common questions.
If you can’t find what you need below, contact us.

1) How should I prepare for my first class?

Please arrive ten minutes prior to class starting to allow ample time for you to get comfortably settled and become acquainted with the reformer and the class flow

To ensure the smooth running of classes and consideration for others, punctuality is essential. If you are not present within 10 minutes of the scheduled start, you will be marked as a no-show, and the class will be charged.

2) What should I bring to a class?

Grip socks are mandatory for safety and hygiene. We also recommend bringing bottled water to stay hydrated during class. Bring your towel if you need to shower after class—at ALMA, we are focused on sustainability and aim to minimise waste from disposable towels.

3) How do I book a class?

You can use credits in your account to book online by going to the booking page and selecting the classes you would like to attend. You will see a confirmation of the booked sessions and and also receive an email confirming your reservation has gone through. Please double check that the chosen date and time are correct.

4) Can I cancel a class?

Yes, if you are still within our 12-hour prior the class you will be cancelled without any charges, and the class credit will be back on your account.

5) How can I cancel a class ?

You can cancel your class by logging Into your Bsport account or through the app. Please just be aware of our cancellation policy: every class cancelled less that 12 hours from the start of the class will be charged

6) Can I get a refund?

We can only refund your purchased unused sessions in limited circumstances.
If you are unable to use your sessions due to unexpected circumstances, we will allow you to transfer them to somebody who can use them

7) Can I book PT sessions?

Yes absolutely.
Please just check out our PT plans from our website and log on into your account to book

With love by Studio Bis

©2024 Alma – All rights reserved

Privacy Policy – Terms

With love by Studio Bis
©2024 Alma – rights reserved
Privacy Policy – Terms